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Tag Archive from: human resources

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HR 20.18 – What Does the Future Hold?

By David Harder on the August, 29, 2017

The human resources profession is undergoing the “Hero’s journey.” In literature, the Hero’s Journey typically involves someone who goes on an adventure, and in a decisive crisis wins a victory, and then comes home changed or transformed. The narrative might sound familiar to anyone who works because the degree of […]

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The Single Most Important and Overlooked Trait in Good Hires

By David Harder on the August, 14, 2017

The wise holocaust survivor and philosopher Elie Wiesel said, “When a person doesn’t have gratitude, something is missing in his or her humanity. A person can almost be defined by his or her attitude toward gratitude.” This dynamic that Mr. Wiesel describes can exponentially grow in its impact on an […]

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The Shocking Change of Heart Needed for the American Workplace

By David Harder on the July, 10, 2017

The global workforce would do well to adopt a new outlook on how we view and respond to change. Given that we are barely keeping up today, consider that emerging technologies in artificial intelligence, life extension, virtual reality, and robotics will continue to redefine how we live, work, and interact […]

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The History Behind the World’s Most Disengaged Workforce (Part Two)

By David Harder on the June, 2, 2017

“America’s greatness has been the greatness of a free people who share certain moral commitments.” Freedom without moral commitment is aimless and promptly self-destructive.” John W. Gardner In 1975, America had a relatively stable workforce that clocked-in & clocked-out. We were living the dream spawned almost 300 years before during […]

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Why the CEO Must be the First to Engage

By David Harder on the May, 29, 2017

If 87% of the world’s talent is disengaged, the probability of CEOs also being actively disengaged is pretty high. With a purely democratic solution, the global disengagement problem can only be solved if everyone from the entry-level worker to the CEO/owner is dealing directly with his or her own engagement. […]

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Why We Are At War With Disengagement

By David Harder on the May, 26, 2017

Gallup’s latest global engagement survey indicates that only 13% of the world’s workers are engaged. The problem of disengagement is so vast that it is far more than a vexing business problem, it is a tragedy that inhabits our homes, schools, roads, families, and daily routines. It is a society […]

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The #1 Reason Human Resource Executives Get Thrown Under the Bus

By David Harder on the May, 21, 2017

If 87% of the world’s workers are disengaged, odds are pretty high that we have a number of CEOs, business owners, and Chief Human Resource Officers that are suffering from the same malady. Disengagement often shows up as going through the motions, of not being present enough to think through […]

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The Shame Game with Corporate Culture

By David Harder on the May, 4, 2017

If global workforce engagement is only 13%, odds are that a number of workers in your organization are in a trance. Odds are also high that a consultant is standing in front of you telling you it is the fault of your culture. The fundamental problem around all of this […]

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The Shocking Back Story Behind Yesterday’s Debacle at United Airlines

By David Harder on the April, 11, 2017

Yesterday’s shocking customer service blunder at United Airlines was yet another example of an employee culture so disengaged that we end up dragging a semi-conscious passenger in front of the world. The UA “culture” treats its own employees so badly that incidents like this happen routinely. This morning, I spoke […]

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The Astonishing Tenure of Trader Joe’s Cashiers

By David Harder on the March, 13, 2017

Did you know that the average tenure of a Trader Joe’s cashier is 18 years?   Every other week, we drive from the beach to make our Trader Joe’s run. Saturday was the date. As we neared our favorite cashier, she flashed her signature grin and called out, “Hi, it’s […]