Tag Archive from: leadership training
Why Is The Average Tenure of Trader Joe’s Cashiers 19 Years?
The employee engagement issues tend to be on full display in the grocery industry. Customer and employee engagement is directly impacted by CEOs who go for the lowest prices or premium buying experiences, but rarely both. But there is a big problem with the commodity-driven and mediocre store experiences. […]
7 Questions Every CEO Needs To Answer About Talent
I wrote The Workplace Engagement Solution with a commitment to define a practical and actionable response to disengagement. It’s a big deal. According to Gallup’s last global survey about 87% of the world’s workers are disengaged. In our country, billions of productivity per day are removed from our economy because so many […]
Engagement. Mid-Management’s Final Frontier!
Success in management requires learning as fast as the world is changing. Warren Bennis In a recent Harvard Business School study, mid-managers emerged as the most disengaged of all workers. This isn’t a big surprise. Mid-managers are overworked, undervalued and are the most at-risk employees during lay-offs. […]
Demonize Amazon? Nope! Study Them.
Americans have a great thirst for buying large quantities of things at the cheapest price possible. But, how is it that one business delivers on that desire and creates superior customer service while others view customers as a commodity for shareholder value? How does one company deliver value as talent […]
Mid-Management. Engagements Final Frontier
In a Harvard Business School study, mid-level managers emerged as the most disengaged of all workers. This is not a big surprise. Mid-managers are overworked, undervalued, and the most at-risk employees during layoffs. Academics and business authors routinely suggest that we get rid of them as a first step to […]
How One Boss Changed My Entire Life
Doing the right thing seems to be as much the product of instinct as intelligence. Today, a dear friend and I are getting together with our former boss – Gail Angel. I have not seen her in twenty-three years! Gail owned one of the most successful staffing companies in […]
Why Chief Human Resource Officers Can Become CEOs
Virtually every business publication and relevant academic research paper indicate that attracting, developing and motivating talent is the single most important element in successful business today. One of the most common failures with CEOs not reaching the objectives of their business plan is in their refusal to take charge of […]
Conquering Change – How to lead rather than follow a rapidly accelerating world
We live in tumultuous times. The industrial revolution is being replaced so quickly that few people have adequately defined “what’s next.” But the prelude to change is already in front of us. Simply play out the impact of 3D printing, Artificial Intelligence, Robotics, Virtual Reality, and Information Filtering and we […]
Why Your Employer Brand is Definitively More Important Than Your Consumer Brand
Who would you rather work for? United Airlines or Southwest? Google or Yahoo? Vons/Safeway or Trader Joe’s? Consider the following. Whatever talent you attract is what your organization becomes to the world and to the consumer. If you can’t attract the best talent in your industry, you will never achieve category leadership. […]
The 7 Engagement Questions Every CEO Needs to Answer
I wrote The Workplace Engagement Solution with a commitment to define a practical and actionable response to disengagement. According to Gallup’s last global survey, about 87% of the world’s workers are disengaged. The consulting world treats employee engagement as a chronic illness. Surveys tell us how big the problem is. It is […]