Tag Archive from: leadership training
Why Do Trader Joe’s Cashiers Stay for 19 Years?
Employee engagement issues tend to be on full display in the grocery industry. Ralph’s has a superstore within 50 yards of our front door. The employees are hairy, sweaty, and the men are worse. Kidding aside, the place is so disengaged that customers feel like intrusions. Most of the […]
What is An Engagement CEO?
According to Gallup, only 13% of the world’s workers are engaged. How are we getting anything done? Well, we are doing it in a trance. The numbers around employee engagement are so bad that odds are high many CEOs are also disengaged. People’s rank has absolutely nothing to do with […]
How Shareholder Fixation Built a Culture of Mediocrity
In American business, there was a time when most CEOs accorded equal power to marketing, operations, human capital, and finances. It is merely what a leader did to build sustainability into a business. The importance of American labor could be summarized in how we won World War II. Late […]
How Southwest Airlines Continues to Fly High
There was a time when airline travel represented a special occasion. People dressed up, flight attendants served great food, and everyone had plenty of legroom. Today, airline travel is by and large a commodity. Unfortunately, when most CEOs decide their business is a commodity, they also treat the customers and […]
Stop Hiding.
Two years ago, I sat with one of the Deans at USC as she cried about the scandal with the School of Medicine, the President, and the physician who abused all of those young women. For people who have devoted their lives to students and building a world-class university, the […]
Social Entrepreneur of the Month! He provides a miracle that science has chased for years.
He’s 81, a non-scientist, and has broken the code for a green future. As I shared in a recent article, Social Entrepreneurs are becoming the single most impactful and positive change in the future of work. These are people who insist that changing our world for the better can […]
The Truth Behind Mary Barra’s Debacle
General Motor’s CEO is clearly willing to take decisive action in moving the company forward. But, her overall performance is strikingly uneven. Let’s start with the good news. Barra has made bold moves towards the future by investing in self-driving cars, electric vehicles and ride-sharing networks. In 2016, GM […]
Does Your Bank Love You or View You as an Easy Mark?
Many consumers pay little attention to the quality of certain vendors. Banking is all the same right? And yet, we find that the CEO or owner of all businesses sets the tone in how customers and employees are treated. In 1990, I launched Inspired Work out of my condo […]
Why Have Employer Brands Become More Important Than Consumer Brands?
Employer brands have become equally important to consumer brands. A consumer brand tells the world why you exist. An employer brand is who are actually are. In our country, entire tribes of CEOs perpetuate an idea that in order to offer low-prices customers are willing to have […]
How Can Elon Musk Be Saved?
Many of us don’t define what we truly want to accomplish with our lives because we believe, on some fundamental level, that the right people will not show up to help us. However, once we define what we want to accomplish, our success is purely based on the quality […]