Tag Archive from: leadership qualities
How Southwest Airlines Continues to Fly High
There was a time when airline travel represented a special occasion. People dressed up, flight attendants served great food, and everyone had plenty of legroom. Today, airline travel is by and large a commodity. Unfortunately, when most CEOs decide their business is a commodity, they also treat the customers and […]
Stop Hiding.
Two years ago, I sat with one of the Deans at USC as she cried about the scandal with the School of Medicine, the President, and the physician who abused all of those young women. For people who have devoted their lives to students and building a world-class university, the […]
What If This Turmoil Isn’t Political?
If ever there was a time when America was at risk, it is right here and right now. Many friends and clients describe having more anxiety in day-to-day life than they did during the global financial crisis. But while we were preoccupied with the great recession, the world changed in […]
Why We Must Be Reminded Of The Values That Live Above Our Political Divide
The modern culture of outrage has created a landscape where contempt shoots down progress before even putting a seed in the ground. As many of my readers know, I am posting quotes, stories and speeches from John F Kennedy as a reminder of just how much words from our […]
Social Entrepreneur of the Month! He provides a miracle that science has chased for years.
He’s 81, a non-scientist, and has broken the code for a green future. As I shared in a recent article, Social Entrepreneurs are becoming the single most impactful and positive change in the future of work. These are people who insist that changing our world for the better can […]
The Truth Behind Mary Barra’s Debacle
General Motor’s CEO is clearly willing to take decisive action in moving the company forward. But, her overall performance is strikingly uneven. Let’s start with the good news. Barra has made bold moves towards the future by investing in self-driving cars, electric vehicles and ride-sharing networks. In 2016, GM […]
Does Your Bank Love You or View You as an Easy Mark?
Many consumers pay little attention to the quality of certain vendors. Banking is all the same right? And yet, we find that the CEO or owner of all businesses sets the tone in how customers and employees are treated. In 1990, I launched Inspired Work out of my condo […]
Why Have Employer Brands Become More Important Than Consumer Brands?
Employer brands have become equally important to consumer brands. A consumer brand tells the world why you exist. An employer brand is who are actually are. In our country, entire tribes of CEOs perpetuate an idea that in order to offer low-prices customers are willing to have […]
How Can Elon Musk Be Saved?
Many of us don’t define what we truly want to accomplish with our lives because we believe, on some fundamental level, that the right people will not show up to help us. However, once we define what we want to accomplish, our success is purely based on the quality […]
Why Is The Average Tenure of Trader Joe’s Cashiers 19 Years?
The employee engagement issues tend to be on full display in the grocery industry. Customer and employee engagement is directly impacted by CEOs who go for the lowest prices or premium buying experiences, but rarely both. But there is a big problem with the commodity-driven and mediocre store experiences. […]