Tag Archive from: leadership qualities
Does Your Bank Love You or View You as an Easy Mark?
Many consumers pay little attention to the quality of certain vendors. Banking is all the same right? And yet, we find that the CEO or owner of all businesses sets the tone in how customers and employees are treated. In 1990, I launched Inspired Work out of my condo […]
Why Have Employer Brands Become More Important Than Consumer Brands?
Employer brands have become equally important to consumer brands. A consumer brand tells the world why you exist. An employer brand is who are actually are. In our country, entire tribes of CEOs perpetuate an idea that in order to offer low-prices customers are willing to have […]
How Can Elon Musk Be Saved?
Many of us don’t define what we truly want to accomplish with our lives because we believe, on some fundamental level, that the right people will not show up to help us. However, once we define what we want to accomplish, our success is purely based on the quality […]
Why Is The Average Tenure of Trader Joe’s Cashiers 19 Years?
The employee engagement issues tend to be on full display in the grocery industry. Customer and employee engagement is directly impacted by CEOs who go for the lowest prices or premium buying experiences, but rarely both. But there is a big problem with the commodity-driven and mediocre store experiences. […]
7 Questions Every CEO Needs To Answer About Talent
I wrote The Workplace Engagement Solution with a commitment to define a practical and actionable response to disengagement. It’s a big deal. According to Gallup’s last global survey about 87% of the world’s workers are disengaged. In our country, billions of productivity per day are removed from our economy because so many […]
Demonize Amazon? Nope! Study Them.
Americans have a great thirst for buying large quantities of things at the cheapest price possible. But, how is it that one business delivers on that desire and creates superior customer service while others view customers as a commodity for shareholder value? How does one company deliver value as talent […]
Another Shocking Back Story About United Airlines
If only 13% of the world’s workers are fully engaged, there is a high probability that a wide variety of senior executives are disengaged, going through the motions and making decisions without questioning overall impact on the business. In The Workplace Engagement Solution (Career Press), I highlighted United Airlines as an employer […]
Mid-Management. Engagements Final Frontier
In a Harvard Business School study, mid-level managers emerged as the most disengaged of all workers. This is not a big surprise. Mid-managers are overworked, undervalued, and the most at-risk employees during layoffs. Academics and business authors routinely suggest that we get rid of them as a first step to […]
How One Boss Changed My Entire Life
Doing the right thing seems to be as much the product of instinct as intelligence. Today, a dear friend and I are getting together with our former boss – Gail Angel. I have not seen her in twenty-three years! Gail owned one of the most successful staffing companies in […]
United Airlines – The Shocking Back Story
This past year, United Airlines was perhaps this years biggest demonstration in how a disengaged employee culture can impact consumers. Almost all of us witnessed security guards dragging a semi-conscious passenger off of his flight. While the guards were not employees of the airline, the UA employees took a minor […]