Inspired Work Services Logo

Tag Archive from: employee engagement programs

How Southwest Airlines Continues to Fly High

How Southwest Airlines Continues to Fly High

By David Harder on the March, 26, 2019

There was a time when airline travel represented a special occasion. People dressed up, flight attendants served great food, and everyone had plenty of legroom. Today, airline travel is by and large a commodity. Unfortunately, when most CEOs decide their business is a commodity, they also treat the customers and […]

Does Your Bank Love You or View You as an Easy Mark?

Does Your Bank Love You or View You as an Easy Mark?

By David Harder on the November, 8, 2018

Many consumers pay little attention to the quality of certain vendors. Banking is all the same right? And yet, we find that the CEO or owner of all businesses sets the tone in how customers and employees are treated.   In 1990, I launched Inspired Work out of my condo […]

Why Brick & Morter Retailers Are Joining the Boneyard

Why Brick & Morter Retailers Are Joining the Boneyard

By David Harder on the August, 22, 2018

#Americans have a great thirst for buying large quantities of things at the cheapest price possible.   This thirst has led many consumers to lower their standards of the “customer experience” and far too many CEOs are buying into that notion, setting a low bar with disengaged workers, shoddy check-out […]

Why Is The Average Tenure of Trader Joe's Cashiers 19 Years

Why Is The Average Tenure of Trader Joe’s Cashiers 19 Years?

By David Harder on the August, 14, 2018

The employee engagement issues tend to be on full display in the grocery industry.   Customer and employee engagement is directly impacted by CEOs who go for the lowest prices or premium buying experiences, but rarely both. But there is a big problem with the commodity-driven and mediocre store experiences. […]

surfing spectacular

The Single Most Important Trait in a Hire? Surprise!

By David Harder on the July, 28, 2018

“Years ago, we were in the midst of making a difficult hiring decision between three very good attorneys. You made a statement that left a deep impression on me. I asked for your opnion and you said, ‘Hire the candidate that is going to be the most grateful.’”   This […]

surfing spectacular

7 Questions Every CEO Needs To Answer About Talent

By David Harder on the July, 27, 2018

I wrote The Workplace Engagement Solution with a commitment to define a practical and actionable response to disengagement. It’s a big deal. According to Gallup’s last global survey about 87% of the world’s workers are disengaged. In our country, billions of productivity per day are removed from our economy because so many […]

surfing spectacular

Engagement. Mid-Management’s Final Frontier!

By David Harder on the July, 26, 2018

Success in management requires learning as fast as the world is changing.   Warren Bennis   In a recent Harvard Business School study, mid-managers emerged as the most disengaged of all workers. This isn’t a big surprise. Mid-managers are overworked, undervalued and are the most at-risk employees during lay-offs.   […]

surfing spectacular

Why is Your Employer Brand More Important Than Your Consumer Brand?

By David Harder on the July, 18, 2018

Who would you rather work for? United Airlines or Southwest Airlines? Google or Yahoo? Vons/Safeway or Trader Joe’s? Odds are high that you have identified the better employer with each example simply through word-of-mouth or direct customer experience. Or, you might be seriously interested in working for one of these organizations so […]

surfing spectacular

One Innovation That Will Change Entire Categories of Work

By David Harder on the July, 12, 2018

Picture this. You’ve wanted a new BMW convertible for quite some time. You get a promotion and a bonus. Your first thought is to order your brand new car.   So you go to BMW’s website and build the car online with all of the options, “Individual” paint and leather […]

surfing spectacular

How Do We End High Turnover in the Technology Industry?

By David Harder on the May, 24, 2018

The technology industry tends to be very good at hiring people, keeping them is an entirely different matter. Gourmet lunches, pool tables in the break room, gyms, and onsite daycare are certainly nice perks but the tech industry has the highest turnover within all industry categories. Average tenure hovers around […]