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Why Do Trader Joe's Cashiers Stay for 19 Years?

Why Do Trader Joe’s Cashiers Stay for 19 Years?

By David Harder on the December, 10, 2019

Employee engagement issues tend to be on full display in the grocery industry.   Ralph’s has a superstore within 50 yards of our front door. The employees are hairy, sweaty, and the men are worse. Kidding aside, the place is so disengaged that customers feel like intrusions. Most of the […]


What is An Engagement CEO?

What is An Engagement CEO?

By David Harder on the November, 7, 2019

According to Gallup, only 13% of the world’s workers are engaged. How are we getting anything done?   Well, we are doing it in a trance. The numbers around employee engagement are so bad that odds are high many CEOs are also disengaged. People’s rank has absolutely nothing to do with […]


How Shareholder Fixation Built a Culture of Mediocrity

How Shareholder Fixation Built a Culture of Mediocrity

By David Harder on the November, 4, 2019

In American business, there was a time when most CEOs accorded equal power to marketing, operations, human capital, and finances. It is merely what a leader did to build sustainability into a business.   The importance of American labor could be summarized in how we won World War II. Late […]


Mid-Management, Engagements Final Frontier!

Mid-Managment, Engagements Final Frontier!

By David Harder on the August, 20, 2019

As the world undergoes the biggest restructuring of work since the Printing Revolution and task work disappears, the role of mid-management has become confusing. Because the very profession emerged out of task work. Routinely, individual contributors that produced the most work were rewarded with promotions into middle management. Usually, the […]


What Are Courage Skills?​

What Are “Courage Skills?”​

By David Harder on the August, 12, 2019

Milo is an 11-pound dachshund and Bonedigger is a 500-pound lion. Milo and his lifelong friend Angel have forged a friendship with the Lion that is joyous and happy, and unexpected. The payoff of our practicing courage can also be having lives that are joyous, happy, and unexpected. There are […]


Just Why Do Leaders Need Truth?

Just Why Do Leaders Need Truth?

By David Harder on the July, 5, 2019

Human beings are hard-wired to think about something other than themselves for 15-seconds. This one science-based fact can lead to the conclusion that pitch selling doesn’t work. It also means that telling people what to do will never produce employee engagement.   Think about it. If people are unable to […]


The Truth Behind Mary Barra's Debacle

The Truth Behind Mary Barra’s Debacle

By David Harder on the November, 27, 2018

General Motor’s CEO is clearly willing to take decisive action in moving the company forward. But, her overall performance is strikingly uneven.   Let’s start with the good news. Barra has made bold moves towards the future by investing in self-driving cars, electric vehicles and ride-sharing networks. In 2016, GM […]


Does Your Bank Love You or View You as an Easy Mark?

Does Your Bank Love You or View You as an Easy Mark?

By David Harder on the November, 8, 2018

Many consumers pay little attention to the quality of certain vendors. Banking is all the same right? And yet, we find that the CEO or owner of all businesses sets the tone in how customers and employees are treated.   In 1990, I launched Inspired Work out of my condo […]


How Can Elon Musk Be Saved?

How Can Elon Musk Be Saved?

By David Harder on the September, 28, 2018

Many of us don’t define what we truly want to accomplish with our lives because we believe, on some fundamental level, that the right people will not show up to help us.   However, once we define what we want to accomplish, our success is purely based on the quality […]


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7 Questions Every CEO Needs To Answer About Talent

By David Harder on the July, 27, 2018

I wrote The Workplace Engagement Solution with a commitment to define a practical and actionable response to disengagement. It’s a big deal. According to Gallup’s last global survey about 87% of the world’s workers are disengaged. In our country, billions of productivity per day are removed from our economy because so many […]


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